Frequently Asked Questions

Q. Can I come to NCA for all my healthcare needs?

A.

NCA is a specialty clinic, meaning we treat specific neurological conditions. We want all of your needs to be addressed with proper care therefore when appropriate we will advise you to seek a primary care or specialty care provider.

Q. What is your medication refill policy?

A.

If you need a refill on a previously prescribed medication, please contact your pharmacist 3-5 days before your medication is due to run out. Your pharmacist will fax us your request for approval. For your safety, you may be asked to make an appointment or obtain blood work before refilling your medication. Please remember to allow 48 hours, from the time we receive the request, to process your refill.

Mail-Order Pharmacies - If you choose a mail-order pharmacy you will need to contact the pharmacy 14 days before you run out of your medication.

There are strict controls for medications containing opioids. You may be required to schedule an appointment for this type of refill. Depending on the amount and type of medication, a pain contract may be necessary.

Q. What is your payment policy?

A.

Payment is expected at the time of service. If you have insurance, all co-pays and deductibles will be collected. If you are a self-pay patient (no insurance) you will be expected to pay for the office visit in full at the time of service, unless previous arrangements have been made with the business office.

Q. What should I bring with me when I come for a scheduled office appointment?

A.
  • Please bring your photo identification, (drivers license) or other form of ID.
  • Your insurance card. 
  • A list of your current medications with dosages.
  • A list of any known drug allergies.
  • Any pertinent reports or results related to the reason you were referred.
  • Your medical and surgical history.
  • Please refrain from wearing scented products to our office.

Q. Where are you located?

A.

Our office is conveniently located on the campus of Alaska Regional Hospital, off Debarr Road and Airport Heights:  

 Neurological Consultants of Alaska, LLC

2741 DeBarr Road, Suite C413

Anchorage, AK  99508

 Phone: 907-277-1623, Fax: 907-277-1624. 

Q. Why do patients need a neurological evaluation?

A.

An evaluation can be ordered when your doctor seeks a specialized opinion about symptoms that may involve the brain or nervous system. The evaluation may also be performed when a patient wants a second opinion from a neurologist. The neurologist’s expertise in disorders of the brain and nervous system can give patients effective diagnosis and treatment options for neurological disorders.

Q. What is a neurological evaluation?

A.

Typically, the neurologist tests vision, strength, coordination, reflexes and sensation. The neurologist reviews the patient’s health history with special attention to the current condition. This information helps the neurologist determine if the problem is in the nervous system an if so what the problem is. Further tests may be needed to confirm a diagnosis or determine treatment options.

Q. How are neurological disorders treated?

A.

Many neurological disorders can be treated. Medication is often the first line of treatment, although in some instances life style modification is all that is required. On occasion, a referral for surgical management or a referral to another specialist may be required.

Q. What is a neurologist?

A.

A neurologist is a medical doctor with specialized training in diagnosing and treating conditions that affect the nervous system. This includes brain, spinal cord, nerves, and muscles.  A neurologist’s educational background and medical training includes an undergraduate degree, four years of medical school, a one-year internship and three years of specialized training.

Q. What does a neurologist treat or evaluate?

A.

Common reasons for seeing a neurologist include diagnosis and treatment of neurological diseases. These diseases include:


• Dementia, including Alzheimer's disease
• Cerebrovascular disease ( Stroke, TIA)
• Parkinson's disease
• Multiple sclerosis
• Movement disorders such as blepharospasm, hemifacial spasm, and cervical dystonia
• Seizure disorder (epilepsy)
• Migraine
• Brain tumor
• Diseases of the peripheral nerves including generalized peripheral neuropathy, and entrapment neuropathy such a carpal tunnel syndrome
• Muscle disease

We also routinely evaluate a variety of symptoms including:
• Memory loss
• Numbness
• Weakness
• Pain
• Paresthesia (uncomfortable sensations)
• Headache
• Dizziness
• Loss of balance
• Fainting or other loss of consciousness
• Spells of confusion or altered consciousness

We are often able to quickly diagnosis and recommend treatment.